Cancellation And Refund Policy

Last Updated: June 22, 2024

Before Shipment:
- Customers can cancel their order before it is shipped. To cancel an order, please contact our customer support team at info@instrumentkart.com / 91 7042025688 with your order details.
- If the order is canceled before shipment, a full refund will be issued to the original payment method within 7 – 14 business days.
After Shipment:
- Orders cannot be canceled once they have been shipped. In such cases, you can follow our return and refund process.

Eligibility:
- Items must be returned within 7 – 14 days of receipt.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Certain items are non-returnable, including perishable goods, custom products, and personal care items. Please check the product page for specific return policies.
Process:
- To initiate a return, contact our customer support team at info@instrumentkart.com / 91 7042025688 with your order number and reason for return.
- Our team will provide you with a return authorization and instructions on how to send your item back to us.

Refund Method:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 – 14 business days.
Partial Refunds:
- Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
Shipping Costs:
- Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@instrumentkart.com / 91 7042025688
with your order details and a description of the issue.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@instrumentkart.com/ 91 7042025688 .