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Cancellation and Refund Policy

Last Updated: June 22, 2024

Order Cancellation

  • Before Shipment:

    • Customers can cancel their order before it is shipped. To cancel an order, please contact our customer support team at [ info@instrumentkart.com / 91 7042025688] with your order details.
    • If the order is canceled before shipment, a full refund will be issued to the original payment method within 7 – 14 business days.
  • After Shipment:

    • Orders cannot be canceled once they have been shipped. In such cases, you can follow our return and refund process.

Returns

  • Eligibility:

    • Items must be returned within 7 – 14 days of receipt.
    • Items must be unused, in their original packaging, and in the same condition that you received them.
    • Certain items are non-returnable, including perishable goods, custom products, and personal care items. Please check the product page for specific return policies.
  • Process:

    • To initiate a return, contact our customer support team at [info@instrumentkart.com / 91 7042025688] with your order number and reason for return.
    • Our team will provide you with a return authorization and instructions on how to send your item back to us.

Refunds

  • Refund Method:

    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [7 – 14] business days.
  • Partial Refunds:

    • Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Shipping Costs:

    • Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [info@instrumentkart.com / 91 7042025688] with your order details and a description of the issue.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [customer support email/phone number].

Contact Information

For any questions or concerns about our cancellation and refund policy, please contact us at:

  • Email: info@instrumentkart.com, info@serrax.in
  • Phone: 91 7042025688
  • Address: A84, 2nd Floor, DDA SHED, Okhla Phase 2, New Delhi – 110020
     
     
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